At Modern Living Sales, we combine sleek modern design with exceptional customer service. Our curated collection of contemporary furniture deserves an equally refined shopping experience. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
We deliver our modern furniture designs worldwide (excluding some Asian regions and remote areas) with two shipping options:
Standard Shipping
• Carrier: DHL or FedEx
• Cost: $12.95
• Delivery Time: 10-15 business days after dispatch
• Includes tracking and insurance
Free Shipping
• Carrier: EMS
• Available for orders over $50
• Delivery Time: 15-25 business days after dispatch
Order Processing: All orders are processed within 1-2 business days before shipping. You’ll receive tracking information via email once your order ships.
Returns & Exchanges
We want you to love your modern furniture as much as we do. If you need to return or exchange an item, please follow these steps:
Eligibility Requirements
- Item must be in original condition: unused, unassembled, with all packaging and tags
- Return request must be initiated within 15 days of delivery
- Original proof of purchase required
Important Exceptions: The following items cannot be returned unless defective:
- Assembled furniture items
- Custom or made-to-order pieces
- Items marked “Final Sale”
Return Process
- Contact Us: Email [email protected] within 15 days of delivery with your order number and reason for return
- Get Approval: Our design-conscious customer service team will review your request and send return instructions within 2 business days
- Prepare Package: Carefully repackage the item in its original packaging with all included materials
- Ship Back: Use the provided return label or shipping instructions to send the item to our warehouse at:
63 Wild Thistle Lane, Savannah, US 31406
Refund Details
Once we receive and inspect your return:
- Refunds processed within 5-7 business days
- Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- For exchanges, we’ll ship your new item after processing the return
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable service and purchasing shipping insurance for your protection.
Damaged or Defective Items
If your modern furniture arrives damaged:
- Contact us immediately at [email protected] with photos of the damage
- We’ll arrange a replacement or refund at no cost to you
- In some cases, we may request return of the damaged item
Sample Return Request Email
Subject: Return Request – Order #[Your Order Number]
Dear Modern Living Sales Customer Service,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Item Name: [Product Name]
Item SKU: [If available]
Reason for Return: [Please specify]
I understand that I am responsible for return shipping costs unless the item is defective. Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Our Commitment
Modern Living Sales stands behind our contemporary furniture with the same attention to detail we apply to our customer service. For any questions about this policy, contact us at [email protected].
Note: This policy applies only to purchases made through furnihavenus.com. For retailer purchases, please consult their policies.